For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 7 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: any opened or used consumable product. Any hardware items containing user caused damage or wear. 

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If you have any issues with your order, please contact info@netvapes.com for further instruction.